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Delivery

DELIVERY DETAILS

DELIVERY AREAS

Delivery is available in Australia only and currently restricted to the eastern seaboard via specialist 3rd party refrigerated courier service [Cool Couriers].  Please use our postcode checker to confirm if your area falls within the delivery catchment area. 

Stay tuned for news on further expansion to the rest of Australia and New Zealand. Other international shipping is not available currently, sorry.

DELIVERY TIMEFRAMES

For all orders made before 5pm Monday, deliveries will be made every Thursday of that week unless listed in the ‘DELIVERY AREAS & DAYS‘ regions below and their specific delivery days. Any orders after 5pm Monday will be delivered in the following week's deliveries.

For example:

Sally makes an order for her PERKii Probiotic Water on Sunday. Since she made her order before 5pm Monday, she can expect that her delivery will arrive on Thursday of that same week.

Angela makes her order for her PERKii Probiotic Water on Wednesday. Since her order was made after Tuesday, she can expect that her delivery will arrive on Thursday of the following week.

Please note, these timeframes are subject to change and as such we are unable to guarantee exact shipping times. 

IMPORTANT INSTRUCTIONS FOR OUR DELIVERY TEAM

  • We want to ensure that you have the best possible customer experience when shopping with us and are proud of Cool Couriers professional, friendly and reliable delivery team.
  • To assist Cool Courier’s Delivery Team service when delivering your PERKii Probiotic Water to you, please ensure that you provide as much detail as possible on the “Delivery” screen when making your order.
  • If you anticipate that you may not be available to receive your delivery, you must nominate for our Delivery Team to leave your delivery at a nominated location, workplace or with a nominated person.

DELIVERY TEMPERATURE

PERKii is delivered chilled with all products packaged in temperature controlled boxes. While these boxes will provide a controlled temperature during delivery and temporary storage, we encourage you to refrigerate your PERKii products the same day of delivery and avoid leaving (requesting) deliveries to be left outside or in direct sunlight. This will ensure your probiotics are given the best conditions to survive and provide you with their benefits.

 

RESTRICTED POSTCODES

Not all suburbs are serviced in some SE Queensland and Northern NSW postcodes – please refer to the restricted postcodes list below.

QUEENSLAND

THURSDAY:
Brisbane Metro, Gold Coast, Jimboomba & Beaudesert, Sunshine Coast, Bribie Island and Surrounds, Gympie & Pomona area, Maryborough, Hervey Bay, Bundaberg.

FRIDAY:
Maleny and Montville, Toowoomba, Boonah, Warwick, Allora, Northern Rivers.

WEDNESDAY:
Mt Tamborine, Eagle Heights & Canungra, Kingaroy and Dalby

 

VICTORIA

THURSDAY:
Melbourne Metro, Geelong, Albury, Warrnambool & Mornington Peninsula

FRIDAY:
Echuca & Traralgon

WEDNESDAY:
Ballarat / Bendigo

 

NEW SOUTH WALES

THURSDAY:
Sydney Metro, Wollongong Inc. Kiama, Blue Mountains / Hawkesbury, Central Coast (Gosford, Woy Woy)

FRIDAY:
Newcastle

 

ACT, Tasmania, Western and South Australia services are currently in development with Cool Couriers with more news soon.

RESTRICTED DELIVERY TO SOME POSTCODES

Due to our big and beautiful country, not all postcodes are limited to a few miles and suburbs. Some of our regional areas consist of postcodes that stretch across an area as big as a small city!

That is why we have a select group of postcodes across Northern NSW and South-East Queensland that our courier partners only service a limited list of the suburbs. The suburbs that they do deliver too in these postcodes are listed below and are limited to a few postcodes within 24XX, 42XX, 43XX, 45XX ranges.

So if you live in one of the below postcodes, please check if your suburb is on this list. If not, we can still deliver to one of the other suburbs that is – simply at a designated location you outline.

If you have any questions, feel free to contact us on sales@perkii.com as we’re all about making things happen and getting some cold PERKii to your door.

Cheers,
Team PERKii

POSTCODES 24XX POSTCODES 42XX & 43XX POSTCODES 45XX
2478
Ballina
Tintenbar
East Ballina
Lennox Head
South Ballina
Skenners Header
West Ballina

2480
Woodlawn
South Lismore
Lismore Heights
Lismore
East Lismore
Howards Grass
Goonellabah
Girards Hill
North Lismore

2481
Byron Bay
Broken Head
Suffolk Park
Tyagarah
Ewingsdale

2483
Ocean Shores
Moobal
Brunswick Heads
Billinudgel

2484
Murwillumbah

2486 Tweed Heads
South Banora Point

2487
Casuarina
Cudgen
Chinderah
Kingscliff

2488
Bogangar
Cabarita Beach
4305
Basin Pocket
Brassal
Brassall Heights
Brener
Churchill
East Ipswich
Eastern Heights
Flinders View
Ipswich
Leichardt
Newtown
North Ipswich
North Tivoli
One Mile
Raceview
Tivoli
West Ipswich
Woodend
Wulkuraka
Yamanto
Woolshed

4350
Athol
Carrington
Centenary Heights
Charlton
Clifford Gardens
Darling Heights
Drayton
Drayton North
East Toowoomba
Harlaxton
Harristown
Kearneys Spring
Middle Ridge
Newtown
North Toowoomba
Picnic Point
Rangeville
South Toowoomba
Southtown
Toowoomba
Toowoomba Village
Toowoomba City
Toowoomba West
Toowoomba East
Toowoomba South
Wyalla Plaza

4207
Alberton
Bahrs Scrub
Bannockburn
Beenleigh
Eagleby
Edens Landing
Holmview
Logan Village
Luscombe
Mount Warren
Park
Stapylton
Steiglitz
Windaroo
Wolfdene
Woongoolba
Yatala
Yatala Dc
Yellow Wood

4211
Carrara
Clagiraba
Gaven
Gilston
Highland Park
Nerang
Nerang Bc
Nerang Dc
Pacific Pines

4212
Helensvale
Hope Island
Monterey Keys
Sanctuary Cove
Santa Barbara

4213
Bonogin
Mudgeeraba
Tallai
Worongary

4285
Beaudesert
Gleneagle
Veresdale
Veresdale Scrub
Woodhill
4500
Bray Park
Brendale
Joyner
Cashmere
Warner
Strathpine City
Strathpine
Strathpine Centre

4503
Dakabin
Dohles Rocks
Griffin
Kallangur
Kurwongbah
Murrumba Downs

4519
Beerwah
Peachester

4550
Landsborough

4552
Maleny
Mountain View
North Maleny

4553
Glenview
Mooloolah
Mooloolah Valey
Palmview

4554
Eudlo

4560
Bli Bli
Burnside
Mapleton
Montville
Nambour
Nambour West
Parklands

4563
Cooroy
Cooroy Mountain
Tinbeerwah

4564
Marcoola
Mudjimba
Pacific Paradise
Twin Waters

4565
Tewantin

4566
Munna Point
Noosavile

4567
Castaways Beach
Little Cove
Noosa Heads
Sunrise Beach
Sunshine Beach

4570
Chatsworth
Gympie
Victory Heights
Monkland
Mothar Mountain
Southside
The Palms

DELIVERY FAQS

WHAT IF I AM NOT AVAILABLE AND NO ONE CAN SIGN FOR THE DELIVERY?
If we have tried to contact you or your nominated receiver of the products with no luck, the products be left at the nominated address and location as outline in your delivery instructions upon ordering. Please take responsibility for providing a suitable and safe location for the product drop for when you are not available to receive the goods in person.
WHAT HAPPENS IF THE DELIVERY TEAM CANNOT FIND MY UNIT / HOME?

If our Delivery Team have any difficulties with fulfilling your delivery, they will attempt to reach you via your provided contact number (leaving a Voicemail if they cannot reach you).

If you require any assistance, or have any questions regarding your order with us, please contact shop@perkii.com and we will get back to you within the next business day.

CANCELLING ORDERS

If you have not received your order dispatch email, we may be able to cancel your order. Drop us an email at shop@perkii.com and we will try our best to catch it before it is collected. If your order has already been picked up by our couriers, we will be unable to cancel it.

REFUSING ORDERS

In the unlikely event that you wish to refuse your delivery or it is unclaimed from a pick up shop, you will be held responsible for the cost of returning the package to PERKii. Furthermore, we cannot be held liable for any loss or damage incurred by your order during transit back to us.

 

OTHER QUESTIONS & CONTACT INFO

For any other questions about PERKii, please check our FAQs page.

For any other questions or issues relating to online orders not answered above, please email us via shop@perkii.com.  

 

 

 

 

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